Terms & Conditions

Terms & Conditions

of placing orders using the Monotype Pressing website / service

The Regulations constitute the legal basis for the functioning and use of the MonotypePressing Website, accessible through monotypepressing.com domain, and the rules for placing orders through it.

§1
DEFINITIONS
  1. MONOTYPEPRESSING – conducting business activity under the name:
    Monotypepressing Sp. z o.o.
    ul. Długa 16/303A
    00-238 Warsaw, Poland
    VAT ID (NIP): PL6762512150
    KRS (National Court Register): 0000632910
    REGON (National Business Registry Number): 365225012
  2. Price – the price of the Product or remuneration for the provision of Services.
  3. Working days – days from Monday to Friday from 9:00 am to 5:00 pm, excluding public holidays;
  4. Customer – a natural person, legal person, or organisational unit without legal personality placing an Order via the Website or in any other manner permitted by MONOTYPE PRESSING.
  5. Consumer – a customer entering into a legal transaction with an entrepreneur that is not directly related to the customer’s business activity.
  6. Account – a set of data within the Website assigned to a given Customer; a place within the Website where information concerning the Customer is stored.
  7. Cookie Policy – a document specifying the types of cookies and the rules governing their use by MONOTYPE PRESSING in connection with Customers’ use of the Website, constituting an integral part of these Terms & Conditions.
  8. Products – vinyl records, CDs, DVDs, audio cassettes, printed materials, textile materials such as T-shirts, sweatshirts, bags and mugs, puzzles, and slipmats.
  9. Terms & Conditions – these Terms & Conditions together with their appendices.
  10. Website – the website available at monotypepressing.com (together with other domains redirecting to monotypepressing.com) operated by MONOTYPE PRESSING.
  11. Services – services provided by MONOTYPE PRESSING in connection with the fulfilment of Orders (e.g. decoration designs for textiles, including preparation of matrices, Pantones, verification of audio and graphic files; correction of graphic files; or other consumables necessary to manufacture a Product).
  12. Order – an order for Products or Services offered by MONOTYPE PRESSING via the Website.
  13. Production Materials – production materials supplied by the Customer that are necessary for the manufacture of Products, in particular audio files, DDP images, graphic designs, technical specifications, and other materials required to fulfil an Order.
  14. Test Pressing – a trial pressing of a vinyl record performed in order to verify sound quality before the start of serial production.
  15. Proof / Preview – a visualisation of a graphic design or a trial print submitted to the Customer for approval before production begins.
  16. Apparent Defect – a defect that can be identified during standard inspection of the Products upon receipt.
  17. Hidden Defect – a defect that becomes apparent only during use of the Product and could not have been detected during standard inspection upon receipt.
§2
GENERAL PROVISIONS
  1. All rights to the Website, its elements, including software, graphic and other elements, the name of the Website and the domain name, are the exclusive property of MONOTYPE PRESSING and may be used solely in accordance with these Terms & Conditions and generally applicable law.
  2. The Customer undertakes to use the Website solely for its intended purpose, in a manner compliant with the law, the principles of social coexistence, decency, and these Terms & Conditions.
  3. It is prohibited to undertake any actions not expressly permitted by these Terms & Conditions or by law, in particular actions that may destabilise the operation of the Website, limit or block access to the Website or its functions.
  4. It is prohibited to undertake any other actions detrimental to MONOTYPE PRESSING or third parties, or threatening their rights or interests.
  5. The Website may be used only by means of a device with internet access, such as a computer or laptop.
  6. MONOTYPE PRESSING reserves the right to temporarily suspend operation of the Website in order to carry out technical, maintenance or modernisation works.
§3
CUSTOMER REGISTRATION AND ACCOUNT
  1. In order to place an Order via the Website, it is necessary to accept these Terms & Conditions, have an Account and be logged into that Account.
  2. An Account may only be created by an adult natural person with full legal capacity.
  3. In order to create an Account, the Customer is required to:
    • complete the registration form,
    • choose a login and password,
    • accept these Terms & Conditions together with the Privacy Policy and Cookie Policy,
    • consent to the processing of personal data necessary for registration on the Website.
  4. Once an Account has been created in accordance with section 3, an e-mail containing an activation link will be sent to the Customer’s e-mail address provided during registration.
  5. After clicking the activation link, the Customer will be redirected to the login page, where they will log in for the first time using the login and password chosen during registration.
§4
PRICES
  1. Prices of Products or Services offered by MONOTYPE PRESSING may be presented to the Customer in particular:
    • in product configurators available on the Website,
    • in an individual commercial offer prepared by MONOTYPE PRESSING,
    • in direct communication with a representative of MONOTYPE PRESSING.
  2. When using product configurators available on the Website, the Customer may independently specify the parameters of the order.
  3. Based on the selected parameters, the configurator displays an estimated net price of the order, which does not include transport costs, customs charges, or other potential additional costs.
  4. The price displayed in the configurator constitutes indicative information concerning the value of the order and does not constitute a binding commercial offer of MONOTYPE PRESSING.
  5. MONOTYPE PRESSING may present prices and issue invoices in various currencies, in particular PLN, EUR or USD. In the case of invoices issued in a foreign currency, conversions may be made according to the exchange rate applicable on the date of issue of the invoice.
  6. The final price of the order is determined by MONOTYPE PRESSING on the basis of:
    • the selected product configuration,
    • the technical specification of the order,
    • the quantity of ordered products,
    • production and material costs,
    • transport costs.
  7. The final price of the order shall be presented to the Customer in a pro forma invoice issued by MONOTYPE PRESSING.
  8. Only the Customer’s acceptance of the pro forma invoice and payment made in accordance with its terms constitute the basis for commencing fulfilment of the order.
  9. Prices provided by MONOTYPE PRESSING are net prices and do not include value added tax (VAT), unless expressly stated otherwise.
  10. Transport costs are not included in the prices presented in the configurators and are determined individually for each order.
  11. If the order configuration goes beyond the standard options available in the configurator or requires additional production activities, MONOTYPE PRESSING reserves the right to adjust the price of the order accordingly.
  12. MONOTYPE PRESSING reserves the right to verify the price of an order in the event of obvious system errors, configurator errors, or other technical errors.
  13. Until the Customer has paid the full amount resulting from the invoice relating to a given Order, the Products shall remain the property of MONOTYPE PRESSING.
§5
PLACING AN ORDER
[GENERAL PROVISIONS]
  1. Orders may be placed 24 hours a day, 7 days a week.
  2. Orders are placed after logging into the Account and:
    • by using product configurators available on the Website; or
    • by contacting MONOTYPE PRESSING by e-mail,
  3. When using a product configurator, the Customer specifies the order parameters by selecting the available configuration options.
  4. After selecting the configurator parameters, the Customer may submit a request for quotation or place an order in accordance with the procedure specified on the Website.
  5. If the Customer provides incomplete or incorrect data preventing fulfilment of the Order, MONOTYPE PRESSING may request that the Customer supplement or verify such data.
  6. Placing an Order means that the Customer has submitted an offer to conclude an agreement for MONOTYPE PRESSING to manufacture a specific Product or provide a specific Service.
  7. Immediately after the Order is placed, MONOTYPE PRESSING shall confirm receipt of the Order by e-mail.
  8. MONOTYPE PRESSING reserves the right to refuse fulfilment of an Order if the materials submitted to MONOTYPE PRESSING contain content or elements infringing generally applicable law or decency.
  9. The right to refuse fulfilment of an Order may apply in particular to Orders containing content or symbols promoting hatred based on race, religion or ethnicity, content promoting discrimination on the basis of gender identity, sexual orientation, or other discriminatory practices.
  10. MONOTYPE PRESSING also has the right to refuse fulfilment of an Order in the event of justified suspicion of infringement of copyright, industrial property rights or other third-party rights.
  11. MONOTYPE PRESSING reserves the right to refuse fulfilment of an Order at any time before it is confirmed.
  12. In the event of refusal to fulfil an Order, MONOTYPE PRESSING shall inform the Customer of the refusal and refund the amount paid by the Customer in connection with the Order without undue delay, no later than within 21 days.
  13. Acceptance of the Order by MONOTYPE PRESSING is confirmed by e-mail.
  14. Upon confirmation of the Order by MONOTYPE PRESSING, an agreement covering the subject matter of the Order shall be concluded between MONOTYPE PRESSING and the Customer.
[PROVISIONS CONCERNING THE PRESSING OF CDs, VINYL RECORDS AND CASSETTES]
  1. The Customer is obliged to familiarise themselves with the document “Recommended technical specification” available on the Website in the “Documents” tab or provided to the Customer in another manner.
  2. The Customer undertakes to prepare the materials necessary for fulfilment of the Order in accordance with the specification set out in the document referred to in section 14.
  3. The Customer undertakes to provide the Production Materials within the time declared in the Order.
  4. If the Production Materials are incomplete or fail to meet the technical requirements, the pressing process shall be suspended until correct materials are provided.
  5. Acceptance of the Order terms and payment for the Order are tantamount to commencement of the production process.
  6. Acceptance by the Customer of the print preview sent to the agreed e-mail address and acceptance of the vinyl record test pressing are tantamount to consent to manufacture the Product.
  7. In the event of technical quality issues concerning the test pressing or the trial print, the Parties shall agree on the discrepancies and the new materials shall be accepted within a newly agreed period not exceeding 21 Working Days.
  8. If the Customer fails to accept the materials within the agreed period, the Order shall be deemed terminated.
  9. In such a case, MONOTYPE PRESSING shall retain the right to remuneration for the work performed to date.
  10. MONOTYPE PRESSING reserves the right to change the time for fulfilment of the Order if it is unable to perform it for reasons beyond its control, in particular where the Customer has delivered improperly prepared materials.
  11. Timeframes for fulfilment of Orders are indicative and may be subject to change depending on the availability of materials, production schedules, timely delivery of Production Materials by the Customer, and other technical or logistical factors beyond the control of MONOTYPE PRESSING.
  12. MONOTYPE PRESSING has the right to change the number of ordered copies, provided that such change does not exceed 5% of the ordered quantity.
  13. The Customer agrees to leave 5 copies of the Product at the exclusive disposal of MONOTYPE PRESSING (without the right to sell them).
[PROVISIONS CONCERNING DECORATION OF TEXTILES AND PROMOTIONAL PRODUCTS]
  1. In the case of an Order including decoration on products other than phonographic media, elements such as logos, print content or embroidery content should be supplied by the Customer in electronic form.
  2. If a design does not comply with the MONOTYPE PRESSING specification, its modification or adaptation may involve additional charges.
  3. Where the Customer orders printing on their own entrusted materials, MONOTYPE PRESSING shall not be responsible for quality control of such materials.
  4. Visualisations prepared by MONOTYPE PRESSING are illustrative only and do not constitute an exact representation of print colours.
  5. Due to the specific nature of textile printing, Pantone shades may differ from those indicated in the preview.
  6. MONOTYPE PRESSING shall not be liable for temporary shortages of goods at suppliers.
  7. MONOTYPE PRESSING has the right to change the number of ordered items in individual sizes, provided that such change does not exceed 5% of the ordered quantity.
  8. The above rules regarding colour differences also apply to prints on records and printed materials.
§6
COPYRIGHT AND INFRINGEMENT OF THIRD-PARTY RIGHTS
  1. The Customer assures MONOTYPE PRESSING that conclusion of the Order does not infringe third-party rights, which means that the Customer holds the proprietary copyrights or relevant licences concerning the materials submitted to MONOTYPE PRESSING as required by law in the relevant fields of exploitation enabling manufacture of the Product or provision of the Service. In addition, the Customer assures MONOTYPE PRESSING that they have entered into relevant agreements with organisations operating in the field of protection of intangible rights.
  2. If claims or allegations concerning infringement of third-party rights covered by the assurance referred to in section 1 of this paragraph are raised against MONOTYPE PRESSING, the Customer shall, at their own expense, take all measures necessary to defend MONOTYPE PRESSING against such claims or allegations and shall cause MONOTYPE PRESSING to be released from liability in this respect. The Customer shall also cover all costs and losses incurred by MONOTYPE PRESSING in connection with third-party claims.
  3. Furthermore, if in connection with any Order fulfilled by MONOTYPE PRESSING, an organisation operating in the field of protection of intangible rights informs MONOTYPE PRESSING that the Customer infringes third-party rights, MONOTYPE PRESSING may suspend its obligation to manufacture and deliver the Products covered by such third-party claims and shall not be liable for such act or omission.
  4. In the event of justified suspicion of infringement of copyright, related rights, trademark rights or other intellectual property rights of third parties, MONOTYPE PRESSING has the right to suspend fulfilment of the Order until the matter is clarified.
  5. MONOTYPE PRESSING has the right to request that the Customer present documents confirming their rights to use the materials submitted for production, in particular licence agreements, consents of copyright owners, consents of performers, phonogram producers, or other documents confirming the lawful use of such materials.
  6. Until the documents referred to in section 5 are provided, MONOTYPE PRESSING has the right to suspend fulfilment of the Order. Suspension of fulfilment of the Order for this reason shall not constitute grounds for claims by the Customer against MONOTYPE PRESSING or for seeking damages for delay in fulfilment of the Order.
  7. MONOTYPE PRESSING reserves the right to refuse fulfilment of an Order where the materials submitted by the Customer contain content:
    • infringing the law,
    • infringing the personal rights of third parties,
    • inciting hatred or violence,
    • discriminatory on the grounds of race, ethnic origin, religion, sex, sexual orientation, or other characteristics protected by law.
  8. In the event of refusal to fulfil an Order for the reasons set out in this paragraph, MONOTYPE PRESSING shall inform the Customer of such refusal and refund any monies received, subject to deduction of the costs of work already carried out in connection with production preparation.
  9. MONOTYPE PRESSING shall not be liable for the content of materials submitted by the Customer for production and is not obliged to verify their compliance with the law, except in cases of obvious infringement of legal provisions.
  10. The Customer undertakes to release MONOTYPE PRESSING from liability and to cover any and all damages, costs and expenses incurred by MONOTYPE PRESSING in connection with infringement of third-party rights resulting from the materials submitted by the Customer.
§7
LIABILITY AND COMPLAINT PROCEDURE
  1. MONOTYPE PRESSING shall deliver the ordered Products or Services free from defects.
  2. The Client shall immediately inspect the quantity and quality of the delivered Products, in particular with regard to compliance with the Order and any visible mechanical damage.
  3. Complaints concerning apparent defects of delivered Products must be reported to MONOTYPE PRESSING within 3 days from the date of receipt of the Products and prior to placing the Products on the market or distributing them further.
  4. Placing the Products on the market, distributing them further, or selling the Products by the Client shall constitute acceptance of the Products and shall exclude the possibility of submitting complaints regarding apparent defects.
  5. Any reservations concerning visible damage to the Products caused during transport must be noted on the waybill or documented in a damage report prepared in the presence of the courier. In the absence of such notation, complaints in this respect shall not be considered or accepted.
  6. Complaints concerning hidden defects must be submitted to MONOTYPE PRESSING by registered mail or electronically with the Client’s signature within 3 days from the date the defect was discovered, but no later than 30 days from the date of delivery.
  7. In the case of complaints concerning improper functioning of Products, in particular phonographic media such as vinyl records, CDs or other media, MONOTYPE PRESSING shall analyse the defective Products after they have been delivered to MONOTYPE PRESSING.
  8. In the event of a technical dispute, the inspection of defective Products shall be carried out at the premises of MONOTYPE PRESSING in the presence of representatives of both Parties.
  9. If MONOTYPE PRESSING confirms deviations from the technical specification, the complaint shall be accepted provided that the returned copies are free from visible mechanical damage.
  10. The Client acknowledges that test pressings are intended solely to assess the audio quality before the start of mass production. Test pressings are produced as standard using black vinyl compound and do not constitute a visual or material reference for the final production. Test pressings cannot be the subject of a complaint procedure.
  11. Submitting a complaint by the Client does not release the Client from the obligation to pay the remuneration for the Products.
  12. If the complaint is accepted by MONOTYPE PRESSING, the Client shall receive defect-free Products in accordance with the Order or a price reduction not exceeding 20% of the Order value.
  13. The Client shall store the Products subject to the complaint at the disposal of MONOTYPE PRESSING until a decision regarding the complaint is made.
  14. The Client shall provide MONOTYPE PRESSING with a detailed written description of the defective Products and deliver samples of the Products for analysis.
  15. In the case of complaints concerning a larger batch of Products, the Client shall provide a representative sample of defective copies in a quantity sufficient to conduct a technical analysis. MONOTYPE PRESSING reserves the right to refuse consideration of a complaint concerning the entire batch if only individual copies of the Product are provided.
  16. In the event that defects concern only a part of the Products, the liability of MONOTYPE PRESSING shall be limited exclusively to the defective copies and shall not extend to the entire production batch.
  17. If the number of defective Products does not exceed
    3% for Orders ranging from 300 to 5,000 units or
    5% for Orders exceeding 5,000 units,
    the Client shall not be entitled to submit a complaint.
  18. If the Products delivered by MONOTYPE PRESSING have been further distributed, modified, separated, or are no longer in the possession of the Client, any claims in this respect shall not be considered.
  19. MONOTYPE PRESSING does not guarantee and shall in no event be obliged to ensure that the delivered Products are suitable for the purpose for which the Client intends to use them.
  20. The liability of MONOTYPE PRESSING for costs or damages incurred by the Client in connection with the actions of MONOTYPE PRESSING shall in all cases be limited to the net value of the remuneration indicated on the invoice.
  21. MONOTYPE PRESSING shall in no event be liable for indirect damages, lost profits, or any other consequential damages resulting from the use of the Products.
  22. MONOTYPE PRESSING shall respond to the complaint:
    • in the case of a Client who is a Consumer – within 14 days from the date of receipt of the complaint, in accordance with applicable law;
    • in the case of a Client who is not a Consumer – within 14 business days from the date of receipt of complete complaint documentation, including all required materials, samples and descriptions.
  23. In cases requiring additional technical analysis, laboratory testing or expert examination, MONOTYPE PRESSING may provide the Client, within the response referred to in section 22, with a preliminary position regarding the complaint and inform the Client about the need for further verification.
  24. Conducting additional technical analysis or expert examination may require the Client to provide samples of the Products or other materials necessary to assess the validity of the complaint.
  25. The final decision regarding the complaint may be communicated to the Client after the completion of the technical analysis or expert examination referred to above.
  26. The Client acknowledges that Products such as vinyl records are mechanical analogue products whose playback characteristics may be affected by factors beyond the control of MONOTYPE PRESSING, including in particular the quality of the playback equipment, the type of cartridge used, tonearm settings, anti-skating calibration, and the manner in which records are stored and cleaned.
  27. Differences in playback quality resulting from the above factors shall not constitute a manufacturing defect and shall not form the basis for a complaint.
  28. MONOTYPE PRESSING reproduces audio material supplied by the Client in the exact form received and shall not be responsible for errors resulting from improperly prepared source materials provided by the Client, including in particular mastering errors, clipping, distortion, incorrect DDP structures, or other defects existing in the materials supplied by the Client.
  29. Test pressings are produced as standard using black vinyl compound.
  30. In the case of production of vinyl records using coloured compounds, including effects such as splatter, marble or other visual effects, an increased level of surface noise may occur due to the characteristics of the material. Such phenomenon shall not constitute a manufacturing defect.
  31. MONOTYPE PRESSING shall not be responsible for decisions made by distributors, retailers or other entities regarding the placement of the Products on the market, their distribution or sale.
  32. MONOTYPE PRESSING shall not be responsible for the commercial, marketing or sales performance of Products manufactured based on the Client’s Order.
§7a
QUALITY STANDARDS AND PRODUCTION TOLERANCES
  1. Products manufactured by MONOTYPE PRESSING are made according to the Customer’s individual specification and are subject to standard production tolerances resulting from the technology of physical media production and the materials used in the production process.
  2. The Customer acknowledges that minor deviations from parameters specified in the Production Materials may occur in the production process, provided that such deviations remain within industry standards and do not constitute grounds for complaint.

Quantity Tolerances

  1. During production, differences in the number of manufactured copies compared to the number specified in the Order are permissible.
  2. Differences in the quantity of manufactured Products may not exceed ±5% of the ordered quantity.
  3. The Customer undertakes to accept and pay for the actual quantity of manufactured Products falling within the above tolerance.

Printing tolerances

  1. In the case of printed materials such as covers, inserts, record labels, promotional materials or other printed elements, minor colour differences resulting from the printing process are permissible.
  2. The permissible colour difference between the graphic design and the final print falls within a tolerance of ΔE up to 5 in accordance with commonly accepted industry standards.
  3. Differences resulting from conversion between RGB and CMYK colour spaces, paper properties, finishing (e.g. matte lamination, UV varnish) or printing machine settings do not constitute grounds for complaint.

Properties of vinyl materials

  1. Vinyl records are mechanical analogue products whose properties may vary depending on the materials used and production conditions.
  2. In particular, the following are permissible:
    • minor differences in surface noise level,
    • minor deviations in the geometry of the record,
    • minor visual differences resulting from the vinyl compound used,
    • minor differences in record weight resulting from the production process.

Tolerance of warped vinyl records

  1. The occurrence of slight warping of a vinyl record resulting from the production process and material properties is permissible.
  2. The following are considered acceptable:
    • vertical warp of up to 2 mm,
    • off-center tolerance of up to 0.7 mm.
  3. Values within the above limits do not constitute grounds for complaint.

Coloured vinyl

  1. Test pressings are produced as standard on black vinyl compound.
  2. Production of records from coloured compound, including effects such as splatter, marble, transparent or other visual effects, may result in an increased level of surface noise compared with records made from black compound.
  3. Differences resulting from the properties of coloured compound do not constitute a manufacturing defect.
  4. Due to the nature of the production process, in the case of vinyl records with visual effects (e.g. splatter, marble, swirl), each record may visually differ from other copies within the same batch. Such differences are a natural characteristic of the production process and do not constitute a product defect.

Differences between a test pressing and serial production

  1. A test pressing serves exclusively to assess sound quality before serial production begins.
  2. A test pressing is not a final product and may differ visually from the production version, in particular in the case of records produced from coloured compound.
  3. Acceptance of the test pressing by the Customer constitutes confirmation of the correctness of the recording quality and consent to commencement of serial production.

Materials supplied by the Customer

  1. MONOTYPE PRESSING manufactures Products on the basis of materials supplied by the Customer.
  2. MONOTYPE PRESSING shall not be liable for errors resulting from materials supplied by the Customer, in particular:
    • graphic errors,
    • typos or substantive errors,
    • incorrect colour separation,
    • excessive colour saturation in graphic designs,
    • errors in audio files,
    • clipping, distortion or other defects in audio material.

Playback equipment

  1. In the case of phonographic products, playback quality may depend on the parameters of the playback equipment used.
  2. MONOTYPE PRESSING shall not be liable for differences in playback quality resulting from:
    • the type of turntable,
    • the type of phono cartridge,
    • tonearm settings,
    • anti-skating calibration,
    • the quality of the CD player or other playback devices.
  3. Products manufactured by MONOTYPE PRESSING are made in accordance with generally accepted industry standards applicable in the phonographic, printing and promotional materials industries.
§7b
STORAGE POLICY FOR PRODUCTION MATERIALS
  1. In connection with fulfilment of Orders, MONOTYPE PRESSING may store certain Production Materials, both in physical and digital form, used in the production process.
  2. Storage of Production Materials is auxiliary in nature and serves solely possible fulfilment of future Orders of the Customer or technical and archival purposes related to the production process.

Production matrices

  1. In the production of phonographic media, in particular vinyl records, CDs or other optical media, MONOTYPE PRESSING may store production matrices (including in particular stampers, metalwork, glass masters or other technological elements) used in the production process.
  2. The standard storage period for production matrices is 2 years from the date of completion of production of a given Order.
  3. After expiry of the period referred to in section 4, MONOTYPE PRESSING shall have the right to destroy or dispose of the production matrices without informing the Customer, and the Customer shall have no claims in this respect.

Digital materials

  1. MONOTYPE PRESSING may store digital Production Materials supplied by the Customer, in particular:
    • audio files,
    • DDP images,
    • graphic files,
    • packaging designs,
    • other files used in the production process.
  2. The standard storage period for digital materials is 12 months from the date of completion of the Order.
  3. After expiry of the period referred to in section 7, MONOTYPE PRESSING shall have the right to permanently delete digital materials from its IT systems without informing the Customer, and the Customer shall have no claims in this respect.

No obligation to archive

  1. MONOTYPE PRESSING is not obliged to archive or store Production Materials after expiry of the periods indicated in this paragraph.
  2. If the Customer intends to reuse Production Materials in the future, the Customer is obliged to archive them independently.

Use of materials for future Orders

  1. If a subsequent Order concerning the same product is placed, MONOTYPE PRESSING may use stored Production Materials, provided they are still available and suitable for use in the production process.
  2. MONOTYPE PRESSING does not guarantee the availability or possibility of using previously stored Production Materials for fulfilment of future Orders.
  3. If Production Materials are to be reused after a significant period of time from previous production, or if previously used technological materials (in particular stampers, metalwork, glass masters, printing plates or other elements of the production process) are no longer available or suitable for further use, MONOTYPE PRESSING reserves the right to prepare new technological materials.
  4. Preparation of new technological materials shall be treated as a new stage of production preparation and shall be subject to standard charges set out in the current price list of MONOTYPE PRESSING.
  5. In the case of vinyl record production, making a new cut may cause minor differences in sound characteristics as compared to previous production. Such differences result from the technological process and do not constitute a manufacturing defect.
  6. In the case of printed materials, minor colour differences may also occur resulting from the printing process, the materials used or the settings of printing machines. Such differences do not constitute a product defect.
§7c
FILE AND PRODUCTION MATERIAL VERIFICATION (FILE VERIFICATION POLICY)
  1. MONOTYPE PRESSING manufactures Products on the basis of Production Materials supplied by the Customer.
  2. Production Materials may include in particular:
    • audio files,
    • DDP images,
    • graphic designs,
    • print files,
    • packaging designs,
    • other materials required for fulfilment of the Order.
  3. The Customer bears full responsibility for the technical and substantive correctness of the materials submitted for production, as well as for their compliance with technological requirements.
  4. MONOTYPE PRESSING may carry out a basic technical verification of the Production Materials supplied by the Customer; however, such verification is auxiliary in nature and does not constitute full quality control of the materials or their compliance with production requirements.
  5. MONOTYPE PRESSING shall not be liable for errors contained in the Production Materials supplied by the Customer, in particular for:
    • graphic errors,
    • typos or typographical errors,
    • improper preparation of files for print,
    • improper colour profiles,
    • colour separation errors,
    • clipping, distortion or other defects of audio material,
    • incorrect structure of DDP files,
    • other errors existing in the materials supplied by the Customer.
  6. MONOTYPE PRESSING shall not be liable for differences between the image displayed on a monitor and the final printing result arising from differences between RGB and CMYK colour spaces, properties of printing materials or the production technologies used.
  7. If MONOTYPE PRESSING detects obvious errors in the Production Materials, MONOTYPE PRESSING may inform the Customer thereof, but is not obliged to do so.
  8. Information about detected errors does not mean that MONOTYPE PRESSING assumes responsibility for the correctness of the Production Materials.
  9. At the Customer’s request, MONOTYPE PRESSING may correct Production Materials for an additional fee in accordance with the current MONOTYPE PRESSING price list.
  10. If the Production Materials supplied by the Customer do not meet the technical requirements necessary for fulfilment of the Order, MONOTYPE PRESSING shall have the right to suspend fulfilment of the Order until the Customer provides correct materials.
  11. MONOTYPE PRESSING shall not be liable for delays in fulfilment of the Order resulting from the need to correct or re-prepare Production Materials supplied by the Customer.
  12. Acceptance by the Customer of a project preview (proof, preview or visualisation) constitutes confirmation of the correctness of the Production Materials and releases MONOTYPE PRESSING from liability for errors present in the approved materials.
§8
SHIPPING OF PRODUCTS
  1. Ordered Products shall be shipped by MONOTYPE PRESSING without undue delay after completion of production and after the Customer has paid for the Order and the agreed shipping costs.
  2. MONOTYPE PRESSING makes deliveries of Products with the assistance of cooperating courier companies.
  3. The Customer undertakes to collect the Products in due time.
  4. Products shall be delivered at the Customer’s expense, and delivery shall be made using an appropriate transport method.
  5. Delay in delivery of the Products may constitute grounds for claims against MONOTYPE PRESSING only in the event of intentional misconduct or gross negligence on the part of MONOTYPE PRESSING.
  6. Risk of loss of or damage to the Products passes to the Customer upon delivery of the Products to the carrier. The obligation to insure the Products during transport rests with the Customer, unless the Parties agree otherwise.
  7. If the Customer unjustifiably refuses to accept the Products, such refusal shall be deemed proper delivery of the Products to the Customer.
  8. If the Products are not collected by the Customer within the agreed delivery date, MONOTYPE PRESSING has the right to charge the Customer transport costs.
  9. If the Products are not collected by the Customer within 60 days from the agreed collection date, MONOTYPE PRESSING shall have the right to destroy or dispose of them at the Customer’s expense and risk, and the Customer shall have no claims in this respect.

Additional provisions concerning transport

  1. MONOTYPE PRESSING exercises due care when packaging Products in a manner ensuring safe transport.
  2. The Customer is obliged to inspect the condition of the shipment upon receipt from the carrier.
  3. If damage to the packaging or shipment is found, the Customer is obliged to draw up a damage report in the presence of the courier.
  4. Failure to draw up a damage report at the time of receipt may make it impossible to effectively pursue claims arising from transport damage.

Force majeure

  1. MONOTYPE PRESSING shall not be liable for delays in delivery of Products caused by events beyond the control of MONOTYPE PRESSING (force majeure).
  2. Such events include in particular:
    • natural disasters,
    • fires,
    • strikes,
    • armed conflicts,
    • interruptions in energy supply,
    • failures of transport infrastructure,
    • actions of public authorities.
  3. In the event of occurrence of the events referred to above, the time for fulfilment of the Order may be extended by the duration of such circumstances.
  4. MONOTYPE PRESSING shall not be liable for delays in delivery resulting from the actions of carriers, customs authorities or other entities participating in the transport process.
§9
PERSONAL DATA
  1. The controller of personal data within the meaning of personal data protection regulations is MONOTYPE PRESSING sp. z o.o., with its registered office in Warsaw, ul. Długa 16/303A, 00-238 Warsaw, Poland.
  2. MONOTYPE PRESSING may disclose Customer data to competent public authorities or other entities authorised to obtain such data under applicable law.
  3. The Customer’s personal data shall be stored for the period necessary to fulfil the Order, and thereafter for the period required by law, in particular tax and accounting regulations.
  4. Provision of personal data by the Customer when placing an Order is voluntary. Failure to provide personal data required in the Order form makes it impossible to place the Order.
  5. The Customer has the right to access their personal data, rectify it, restrict its processing, erase data and object to data processing in accordance with applicable law.
  6. Personal data of Customers who are natural persons are processed by MONOTYPE PRESSING for the purpose of fulfilment of Orders, provision of Services and performance of obligations arising from these Terms & Conditions.
  7. In order to enable online payments for the Order, MONOTYPE PRESSING may transfer the Customer’s personal data, including first name, last name, address, e-mail address and telephone number, to:
    • PSP Polska sp. z o.o., with its registered office in Poznań, ul. Kanclerska 15, 60-327 Poznań;
    • Elavon Financial Services Designated Activity Company, branch in Poland, with its registered office in Warsaw, ul. Puławska 17, 02-515 Warsaw.

Additional provisions regarding data processing

  1. Customer personal data may also be processed by MONOTYPE PRESSING for the purpose of:
    • fulfilment of Orders and provision of Services,
    • communication with the Customer regarding the Order,
    • handling payments and financial settlements,
    • fulfilling obligations arising from legal provisions, in particular tax and accounting regulations.
  2. Customer personal data may be transferred to entities cooperating with MONOTYPE PRESSING to the extent necessary for fulfilment of the Order, in particular:
    • courier and logistics companies,
    • payment service providers,
    • subcontractors participating in the production process.
  3. Transfer of personal data to the entities referred to in section 9 takes place solely to the extent necessary for fulfilment of the Order.
  4. MONOTYPE PRESSING applies appropriate technical and organisational measures aimed at protecting personal data against unauthorised access, loss or destruction.
  5. Detailed rules regarding personal data processing are set out in the Privacy Policy available on the Website.
  6. The Customer has the right to lodge a complaint with the President of the Personal Data Protection Office if they believe that processing of their personal data infringes applicable legal provisions.
§10
WITHDRAWAL FROM ORDER
  1. Once production has commenced, the Customer may not cancel the Order, in particular the Customer shall not be entitled to submit a declaration of withdrawal from the agreement or terminate it, and may not unjustifiably refuse to accept the Products.

Additional provisions regarding withdrawal from an Order

  1. Products offered by MONOTYPE PRESSING are, in the majority of cases, Products manufactured to the Customer’s individual order according to the specification provided by the Customer.
  2. Accordingly, in the case of Customers who are Consumers, Article 38 item 3 of the Act of 30 May 2014 on Consumer Rights shall apply, pursuant to which the right to withdraw from a distance contract does not apply in the case of non-prefabricated goods manufactured according to the Consumer’s specification or serving to satisfy the Consumer’s individualised needs.
  3. Commencement of production means in particular:
    • commencement of preparation of Production Materials,
    • making matrices, lacquers or other technological elements for record production,
    • commencement of the pressing process,
    • commencement of print production,
    • commencement of production of packaging elements,
    • commencement of production of merchandise or other products covered by the Order.
  4. If the Customer cancels the Order after production has commenced, MONOTYPE PRESSING shall retain the right to remuneration corresponding to the value of work performed up to the moment of cancellation.
  5. In particular, MONOTYPE PRESSING has the right to charge the Customer for:
    • production preparation,
    • manufacture of matrices, lacquers or other production forms,
    • print production,
    • production of packaging elements,
    • production of merchandise elements,
    • materials used in the production process,
    • other costs incurred in connection with fulfilment of the Order.
  6. If production has commenced, MONOTYPE PRESSING has the right to complete production of the Order and deliver the Products to the Customer in accordance with the Order terms.
  7. Cancellation of the Order by the Customer does not release the Customer from the obligation to pay for Products or Services completed up to the moment of cancellation.
  8. In the event of cancellation of the Order by the Customer, MONOTYPE PRESSING has the right, at its own discretion, to:
    • suspend production,
    • complete production of the Order,
    • sell the manufactured materials as production materials or dispose of them.
§11
FINAL PROVISIONS
  1. MONOTYPE PRESSING reserves the right to amend these Terms & Conditions at any time. Amendments to these Terms & Conditions shall enter into force upon their publication on the Website of MONOTYPE PRESSING.
  2. The law applicable to disputes arising from these Terms & Conditions shall be the law of the Republic of Poland. Matters not regulated herein shall be governed in particular by the provisions of the Civil Code, the Act on Provision of Services by Electronic Means, the Act on Copyright and Related Rights, and the provisions concerning personal data protection.
  3. Any disputes arising between MONOTYPE PRESSING and a Customer who is not a Consumer shall be settled by the common court having jurisdiction over the registered office of MONOTYPE PRESSING. In the case of Customers who are Consumers, jurisdiction of the court shall be determined by generally applicable law.
  4. These Terms & Conditions shall enter into force on 9 March 2026.
  5. These Terms & Conditions replace all previous versions of the Terms & Conditions applicable on the Website of MONOTYPE PRESSING.
  6. If any provision of these Terms & Conditions is found to be invalid or ineffective under applicable law, this shall not affect the validity of the remaining provisions.
  7. In the case of Customers who are Consumers, the provisions of these Terms & Conditions do not exclude or limit the rights of Consumers arising from mandatory provisions of law.
  8. These Terms & Conditions are available on the Website of MONOTYPE PRESSING in a form enabling their download, storage and printing.
  9. These Terms & Conditions may be made available in different language versions. In the event of discrepancies between language versions, the English version shall prevail.
  10. Failure by MONOTYPE PRESSING to exercise any of the rights arising from these Terms & Conditions shall not constitute a waiver of such rights in the future.